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We are sorry for the inconvenience. SM Cinema Club is currently under maintenance. We will back as soon as possible!

FAQS

  1. Only fully-vaccinated individuals are allowed to watch inside the cinema.
  2. SM Cinema follows maximum seating capacity based on Alert level restrictions.
  3. You may purchase tickets on this website or at any SM Cinema ticket counter. Tuesdays to Sundays, 11am to 7pm. Cashless payments (credit/debit card, e-wallet) also accepted in select branches.
  4. Clean-as-you-go
  1. Wear well-fitted face masks all the time.
  2. Physical distancing of one (1) seat apart (1 meter)
  3. Wash hands regularly.
  4. Follow one-way markers placed on designated areas.
  5. Accomplish a Health Declaration Form on-site.
  6. Allow for temperature check at the entrance.
  7. Bringing of food and drinks is currently not allowed inside the cinema.
  8. Stay in your seats and keep conversation to a minimum for the duration of the show.
  1. All SM Cinema employees are fully vaccinated.
  2. All SM Cinema employees are required to wear personal protective equipment.
  3. A designated a health and safety officer will be assigned at all SM Cinema branches.
  4. Sanitation of high touch areas are regularly done every 30 minutes.

You may purchase tickets on this website or at any SM Cinema ticket counter, Tuesdays to Sundays, 11am to 7pm.

For transactions on this website, you may pay with any credit/debit card. For transactions at ticket counters, you may pay with BDO Pay, GCash, GrabPay, PayMaya, WeChatPay, Alipay, and debit/credit card (currently available in select branches).

You will receive an email confirmation upon successful purchase.

In order for SM Cinema to provide this online service, we add a minimal charge as an online fee. By purchasing tickets online in advance, you are guaranteed a seat and avoid a sold-out showing.

Tickets purchased are strictly non-refundable and non-cancellable.

In the unusual situation that a movie is cancelled or the cinema is not able to operate, you will be entitled to a refund of your tickets. Your refunds will be effected through the same medium by which your tickets were purchased (credit card, debit card, or mobile wallets).

A block screening is a private rental for current theatrical releases. It follows the cinema’s current movie schedule.

A theater rental is rental for multiple use, e.g., parties and events - private, corporate and religious gatherings.

For private block screenings, you may fill out this online form: https://forms.office.com/r/MEgnpGBEgn

For theater rentals, you may reach us at 8470-2222.

For extended private block screenings, both block screening and theater rental fees apply.

You may choose from the current movie lineup of your SM Cinema branch of choice (shown on this website).

For current private screenings and theater rental packages, you may call us at 8470-2222 or email us at customercare@smcinema.com.

For reschedules, you may reach us at 8470-2222. We only allow rescheduling for both private block screenings and theater rentals 72 hours prior to the scheduled date.

You may reach us at 8470-2222 or email us at customercare@smcinema.com for rescheduling.

In accordance with the IATF and LGU guidelines, SM Cinema is currently not allowed to serve food.

In accordance with the IATF and LGU guidelines, cinema patrons are not allowed to eat inside the cinemas.

SM Cinema Club is the new Loyalty Program that lets you earn points when purchasing movie tickets and concessions online and on the app and can redeem these points for rewards such as movie tickets and concessions. SM Cinema Club allows you to buy load for your e-wallet or send gift cards to family and friends. Other SM Cinema Club benefits, which may change from time to time, may include discounts, special offers, newsletters, member-only emails and special events.

You may register on this website here: //www.smcinema.com/Browsing/Loyalty/MembershipPrograms/2

A Basic Membership lets you earn 1 point for every P50 purchase of movie tickets or concessions.

A Premium Membership lets you earn 1 point for every P25 purchase of movie tickets or concessions.

A Premium Membership entitles you to special gifts during your birthday month and exclusive seasonal offers.

You may use your points to purchase movie tickets or food at Snack Time at the branch.

You may only use your points over the counter at any SM Cinema branch.

You may redeem your points by presenting your club number to the SM Cinema cashier at the ticket counter for account and points balance verification. Upon verification, you may use your points to purchase movie tickets or food.

You may check your points earned on your SM Cinema Club e-wallet and redeem them on your next over the counter purchase.

Yes. Unused points (i.e. unredeemed points or points which were not utilized for purchases made through ticket counters) expire after twelve (12) months from the time they were earned. Unexpired points which were earned the earliest are used first when redeeming through ticket counters.

Your Premium membership will expire after 12 months from date of admission to the Premium membership program, unless otherwise renewed. Once your Premium membership expires, you will be automatically enrolled under Basic membership.

You may renew your Premium membership online via this website.

Your Basic membership shall continue and remain effective until you opt out of your membership.

Once your Premium membership expires, you will be automatically enrolled under Basic membership. Any unused load and unexpired points will be retained in your current membership.

Your unused points and load from previous membership will be carried over upon renewal.

For Old SM Cinema Club members who wish to access their membership:

1. Click on “Can’t Sign In?”

2. Click on “Resend Activation Link”

3. Key in your email address used for your membership

4. If you cannot remember your username, you may email customercare@smcinema.com or call 8470-2222 to verify your membership by providing your contact details.

An SM Gift Card is a preloaded card with different denominations (P300, P500, P1000) which you can use to purchase movie tickets or food.

You may buy gift cards at the SM Cinema Gift Store available on this website soon.

For all gift cards and e-gift cards, you may present the emailed gift card confirmation to the cashier.

Yes. As a member, you may use your gift card to purchase movie tickets and food online by logging on to SM Cinema Club. Otherwise, you may use your gift card to pay at the ticket counter.

Yes, you may use multiple tender types over the counter.

For online transactions, you may use only one tender type.

No. Your SM Gift Card does not expire.

SM Event Screen is a cinema available for exclusive bookings that lets you enjoy alternative content such as:

  1. Watch Party
  2. Gaming
  3. Karaoke

You may book your SM Event Screen reservations at 8470-2222 or email us at customercare@smcinema.com.

You may call us at 8470-2222 or email us at customercare@smcinema.com to get the current SM Event Screen rates.

For full details, you may check SM Event Screen’s terms and conditions here.

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